Privacy Policy
Effective Date: 3/4/2025
1. Introduction
Welcome to the Home Owner Support Plan (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our DIY Support Service.By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect the following types of information:
a. Information You Provide Directly
- Contact Information: When you subscribe, we may collect your name, phone number, and email address.
- Payment Information: We use third-party payment processors to handle transactions. We do not store credit card details.
- Messages Sent to Our Service: Any text messages or images you send while using our service may be stored for quality assurance and support.
b. Information Collected Automatically
When you visit our website, we may collect:
- Usage Data: Your IP address, browser type, device type, and operating system.
- Cookies & Tracking Technologies: We use cookies, tracking pixels, and similar technologies to analyze website traffic and optimize advertising efforts.
3. Use of Advertising & Tracking Technologies
We use Google Ads, Facebook Pixel, TikTok Pixel, and Snapchat Pixel to track conversions and improve our marketing efforts. These third-party tracking technologies may collect data such as:
✔ Pages visited on our site
✔ Time spent on the site
✔ Actions taken, such as purchases or sign-ups
✔ Device and browser information
This information helps us deliver relevant ads and measure the effectiveness of our advertising campaigns.
How to Opt-Out of Tracking:
If you wish to opt out of targeted advertising, you can do so through the following links:
- Google Ads: Google Ad Settings
- Facebook Ads: Facebook Ad Preferences
- TikTok Ads: TikTok Ad Settings
- Snapchat Ads: Snapchat Ad Preferences
4. How We Use Your Information
We use the information collected to:
✔ Provide and improve our text-based plumbing support service.
✔ Process payments and manage your subscription.
✔ Respond to customer support inquiries.
✔ Monitor service performance and troubleshoot issues.
✔ Optimize advertising campaigns and personalize marketing.
5. How We Share Your Information
We do not sell or rent your personal information. However, we may share your data in the following circumstances:
- Service Providers: We use third-party vendors (e.g., payment processors, cloud storage, advertising platforms) to help us operate our service.
- Legal Requirements: If required by law, subpoena, or legal process, we may disclose your information.
- Business Transfers: If our business is acquired or merged, your information may be transferred as part of the transaction.
6. Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, or alteration. However, no online service can be 100% secure.
7. Your Choices & Rights
- Opt-Out: You can cancel your subscription anytime, but refunds are not provided for unused portions.
- Cookie Preferences: You can manage cookie settings in your browser to limit tracking.
- Data Access & Deletion: If you’d like to review or delete your data, contact us at katieherb87@gmail.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
9. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📧 Email: katieherb87@gmail.com
By using our services, you acknowledge that you have read and agree to this Privacy Policy.
©2025 Home Owner Support Plan. All rights reserved. Privacy Policy
By subscribing to this service, you acknowledge and agree to the following terms: Informational Purposes Only: The advice provided via text is for general informational purposes only and is not a substitute for professional, on-site plumbing services. Assumption of Risk and Indemnification: Plumbing work carries inherent risks, including but not limited to cuts, scrapes, property damage, personal injury, or even death. By subscribing to this service, you assume full responsibility for any risk of loss, damage, or injury that may occur as a result of following advice provided through this service. You further agree to indemnify and hold harmless Home Owner Support Plan, its successors, assigns, officers, employees, and agents from any claims, liabilities, damages, losses, or expenses (including attorneys’ fees) incurred in connection with your participation in this service. This provision shall survive the termination or expiration of your subscription. No Liability for Personal Property: Home Owner Support Plan shall not be liable for any damage to personal property resulting from actions taken based on advice provided through this service.Professional Assistance Recommended: If you are unsure about any aspect of your plumbing project, it is strongly recommended that you seek in-person assistance from a licensed professional. You understand and agree that this service is not a substitute for an on-site licensed plumber and that plumbing regulations vary by state. You are solely responsible for ensuring compliance with any local plumbing regulations and codes Guarantees: While we strive to provide accurate guidance, results may vary. We do not guarantee the success of any DIY repair or project. By proceeding with your purchase, you confirm that you have read, understood, and agreed to these terms. If in doubt, always consult a professional plumber.